Support

Frequently asked questions

• What's included in each Effy plan?

  Voice/SMS Lite ($24.99) includes 1 DID with 500 mins/SMS. Smart CRM ($49.99) adds 1,500 mins, WhatsApp Business, and AI ticketing. Virtual Assistant ($119) includes 300 min of autonomous AI answering plus calendar sync and chatbot.

• Do you offer long-term contracts?

  No. All Effy plans are month-to-month with no long-term commitments or lock-ins. You can upgrade, downgrade, or cancel anytime.

• Can I change my plan?

  Yes, you can easily change your plan directly through your dashboard with zero downtime or cancellation penalties.

• How does the AI receptionist work?

  Effy's autonomous AI receptionist answers calls instantly using natural human voice, resolves customer queries, books appointments directly into your calendar, and delivers transcripts.

• Does Effy sync with my CRM?

  Yes, Effy natively synchronizes call history, recordings, sentiment tags, and transcription summaries directly to HubSpot, Salesforce, Zoho, and other major CRMs.

• Is Effy HIPAA compliant?

  Yes. We provide complete HIPAA Business Associate Agreements (BAA) with encrypted call storage and transcription security protocols.